- Outdoors
- Art
- Worship
- Education
- Child Care
- Counseling
- Cleaning & Organizing
- Animals
- Serving & Helping Others
Emma Cooper
Knoxville,TN
Summary
Dynamic professional with a proven track record at Twig Children’s Boutique, adept in problem-solving and client service. Excelled in high-stress situations, fostering customer loyalty through exceptional service and rapport. Skilled in negotiation and teamwork, consistently enhancing customer and camp experiences. Achievements include significant contributions to team efficiency and client satisfaction, showcasing adaptability and excellent people skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Twig Children’s Boutique
2022.08 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Summer Camp Counselor
Black Rock Retreat Center & Christian Camp
2024.06 - 2024.08
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Worked with children of varying age, interest, skill, and developmental levels.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Administered first aid quickly to provide health and safety to campers.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Kennel Technician
All Kreatures
2021.12 - 2022.10
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Reset procedure rooms between appointments and disinfected equipment.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
No Degree - Biology
Lipscomb University
Nashville, TNHigh School Diploma -
Christian Academy of Knoxville
Knoxville, TN05.2023
Skills
- Problem-Solving
- Client Service
- Adapt to diverse groups
- Negotiation Tactics
- Excellent people skills
- Cleaning techniques
- Reliable and punctual
- Teamwork and Collaboration
- Listening Skills
Interests
Timeline
Summer Camp Counselor
Black Rock Retreat Center & Christian Camp
2024.06 - 2024.08
Sales Associate
Twig Children’s Boutique
2022.08 - Current
Kennel Technician
All Kreatures
2021.12 - 2022.10
No Degree - Biology
Lipscomb University
High School Diploma -
Christian Academy of Knoxville
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