Emma Cortez
Merced,USA
Summary
Developed strong customer service and patient care skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Timothy S. Johnston, MD and Associates
Merced, CA
01.2023 - Current
- Reception Duties: Managed front desk operations, ensuring efficient patient check-in and appointment scheduling. Collected room deposits, fees, and payments. Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Communication: Facilitated communication between patients and medical staff to enhance service delivery.
- HIPAA/Privacy: Maintained accurate patient records and handled confidential information in compliance with HIPAA regulations.
- Training: Assisted in training new reception staff on office procedures and customer service protocols.
- Insurance: Coordinated with insurance providers to verify patient coverage and resolve billing inquiries efficiently.
- Organization: Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cake Froster
Nothing Bundt Cakes
Santa Cruz, CA
04.2023 - 12.2023
- Designed and decorated cakes to meet customer specifications and enhance visual appeal.
- Collaborated with team members to maintain efficient production schedules and ensure timely order fulfillment.
- Trained new employees on frosting techniques and quality standards, improving overall team performance.
- Implemented process improvements for frosting application, reducing waste and enhancing product consistency.
- Maintained cleanliness of workstations and equipment to adhere to food safety regulations and standards.
- Monitored inventory levels of frosting supplies, ensuring adequate stock for daily operations without interruptions.
- Assisted in developing seasonal cake designs that aligned with marketing initiatives and customer preferences.
- Cleaned and maintained kitchen equipment.
Education
Associates - Psychology
Merced College
Merced, CA03-2026
High School Diploma - undefined
Buhach Colony High School
Atwater, CA06-2022
Skills
- Communication Skills
- Time Management
- Listening Skills
- Attention to Detail
- Teamwork
- Cash Handling
- Multi-line Phone Systems
- Computer Skills
- HIPAA
- Medical Terminology
- Medical Scheduling
- Insurance Verification
- Patient Care
- Medical Records
- Phone Etiquette
- Medical Office Experience
Timeline
Cake Froster
Nothing Bundt Cakes
04.2023 - 12.2023
Front Desk Receptionist
Timothy S. Johnston, MD and Associates
01.2023 - Current
High School Diploma - undefined
Buhach Colony High School
Associates - Psychology
Merced College