Emma Crawford
Hopkinton,NH
Summary
Dynamic professional with a strong background in logistics and customer service, notably at Lowe's. Proven expertise in issue resolution and loss prevention, complemented by adaptability and resilience. Recognized for maintaining high productivity and compliance standards while fostering collaboration across teams to enhance operational efficiency. Committed to continuous learning and effective problem-solving.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Lowe's
03.2023 - Current
- Pulled orders quickly to maintain demanding productivity goals, even when there were over 20 customer orders.
- Collaborated across functional teams to support logistics, equipment readiness, and on-site inventory accountability, particularly during surge periods.
- Maintained strict adherence to standardized operational protocols, ensuring full compliance with safety regulations and loss prevention procedures.
- Utilized situational awareness and real-time problem-solving to prioritize tasks, manage inventory flow, and prevent operational disruptions.
Teaching Assistant
Northeastern University
01.2025 - 04.2025
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated coursework centered on criminal justice systems, institutional responses to crime, and the impact of race, class, and bias on law enforcement practices.
- Led classroom discussions that emphasized critical thinking, evidence-based policy evaluation, and the role of discretion and accountability in law enforcement.
- Gained advanced familiarity with criminological theories, public safety policy, and structural inequality—foundational to applying fair and effective enforcement practices.
- Maintained professional conduct, confidentiality, and organizational discipline in managing course records and student interactions.
Learning Fellow
Southern New Hampshire University - On Campus
08.2023 - 04.2024
- Provided academic support in Social Justice and Research Methods courses, emphasizing critical analysis of inequality, systemic oppression, and policy reform through both qualitative and quantitative lenses.
- Guided students through foundational concepts in criminal justice research design, including hypothesis formation, data collection, sampling methods, and ethics in social inquiry.
- Facilitated peer-led discussions on institutional accountability, civil rights, and the intersection of race, gender, and class in legal systems—reinforcing frameworks relevant to modern policing and justice careers.
Customer Service Booth / Retail Cashier
Market Basket
01.2019 - 08.2022
- Handled sensitive transactions, returns, and cash drawer reconciliation with strict attention to procedural accuracy, accountability, and loss prevention protocols.
- Exercised situational awareness and critical thinking to address customer complaints, identify irregular activity, and follow internal escalation procedures when necessary.
- Collaborated with management and security to support store policy enforcement, including age-restricted sales, theft deterrence, and safety compliance.
- Managed incoming calls about in stock products and store hours.
Education
Master of Science - Criminology And Criminal Justice
Northeastern University
Boston, MA05-2025
Bachelor of Science - Justice Studies, Terrorism And Homeland Security
Southern New Hampshire University
Hooksett, NH05-2024
Skills
Issue Resolution
Written and Verbal Attention to Detail
Willing to Learn
Time Management
Problem-Solving
Loss Prevention
Leadership Strength
Adaptability and Resilience
Languages
Spanish
Elementary
Arabic
Elementary
Timeline
Teaching Assistant
Northeastern University
01.2025 - 04.2025
Learning Fellow
Southern New Hampshire University - On Campus
08.2023 - 04.2024
Fulfillment Associate
Lowe's
03.2023 - Current
Customer Service Booth / Retail Cashier
Market Basket
01.2019 - 08.2022
Master of Science - Criminology And Criminal Justice
Northeastern University
Bachelor of Science - Justice Studies, Terrorism And Homeland Security
Southern New Hampshire University
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