Emma Creel
Marietta,GA
Summary
Versatile and results-driven professional with a proven track record at several retail locations and in child supervision, adept in customer service, communication and POS system operation. Excelled in team leadership and organizational skills development, significantly enhancing customer satisfaction and operational efficiency. Demonstrates exceptional interpersonal relationship building and computer literacy, ensuring high-level achievements in diverse roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Associate
Honeybaked Ham Store
Marietta, Georgia
11.2023 - 12.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted customers with product selection based on their needs and preferences.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered store and merchandise questions and led customers to wanted items.
- Adhered to safety regulations when handling hazardous materials.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Answered questions about current promotions and resolved issues according to store policies.
Lead Counselor
In The City Camps
Atlanta, GA
06.2023 - 08.2024
- Completed day-to-day duties accurately and efficiently.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Led initiatives to promote diversity, equity, and inclusion within the camp community.
- Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
- Developed and implemented a weekly schedule of events for campers.
- Documented camp activities and progress of campers for administrative records and communication with parents.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Encrypted communication between staff members regarding camper welfare.
- Acted as ambassador for camp to families by communicating about camper's experience.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Ensured compliance with health and safety guidelines to prevent accidents and spread of illnesses.
- Met with staff to discuss rules, regulations and work-related problems.
- Administered first aid and notified emergency medical personnel.
- Facilitated group discussions and reflections, helping campers articulate their experiences and learn from one another.
Lead Youth Counselor
JCCA
Atlanta, Georgia
06.2021 - 08.2022
- Monitored safety and procedures pertaining to complete supervision of campers and staff.
- Supervised daily check-in and check-out for all day campers.
- Communicated and maintained personal contact with parents or guardians to discuss achievements and behavior concerns.
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
- Designed and implemented marketing plan to increase attendance through social media, email and newsletters.
- Maintained accurate records of attendance and participation in various activities.
- Encouraged positive interactions among peers by facilitating group discussions during breaks.
- Monitored camper behavior throughout the day to ensure safety standards were being met at all times.
Food Service Worker
Planet Smoothie
Marietta, Georgia
11.2020 - 05.2021
- Assisted in opening and closing duties, such as cleaning and restocking.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Followed proper cash handling procedures when accepting payments from customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
- Provided exceptional service to high volume of daily customers.
- Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
Education
High School Diploma -
George Walton Comprehensive High School
Marietta, GA05-2024
Some College (No Degree) - Marketing Management
Chattahoochee Technical College
Marietta, GASome College (No Degree) - Esthetics
Health And Style Institute
Atlanta, GASkills
- Interpersonal relationship building
- Computer literacy fundamentals
- Attention to detail focus
- Sales target achievement
- Patience and empathy demonstration
- Time management mastery
- Flexible schedule adaptability
- POS system operation
- Customer service
- Organizational skills development
- Team leadership
Affiliations
BBYO Vice President 2021-2023
- Led chapter operations, membership engagement, and event planning for a diverse group of teens.
- Developed and executed strategic initiatives to boost recruitment, retention, and community involvement, resulting in increased chapter participation.
- Organized large-scale events and fundraisers.
- Managed social media outreach and digital marketing efforts to promote events and initiatives, strengthening brand presence and engagement.
- Fostered collaboration among chapter leaders, mentors, and community partners to drive meaningful programming and leadership development.
- Honed public speaking, team management and problem-solving skills through hands-on leadership experience in a dynamic, youth-led organization.
Accomplishments
- Academic Excellence, Health and Style Institute
- Perfect Attendance, Health and Style Institute
- Top Sales Performer, HoneyBaked Ham
- Leadership Award, BBYO
Certification
- Barbicide Certification 2024
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Store Associate
Honeybaked Ham Store
11.2023 - 12.2024
Lead Counselor
In The City Camps
06.2023 - 08.2024
Lead Youth Counselor
JCCA
06.2021 - 08.2022
Food Service Worker
Planet Smoothie
11.2020 - 05.2021
- Barbicide Certification 2024
High School Diploma -
George Walton Comprehensive High School
Some College (No Degree) - Marketing Management
Chattahoochee Technical College
Some College (No Degree) - Esthetics
Health And Style Institute
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