Emma Crossman
American Sign Museum
Hamilton,OH
8
years of professional experience
Experienced individual with proven track record in assisting and executing successful events. Skilled in logistics and guest relations, ensuring seamless operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for dependability, organization, and clear communication, consistently delivering high-quality results in dynamic fast-paced environments.
Work History
10DLC Registration Coordinator
1 Year 6 Months- Registering telecommunications clients to enable text messaging on phone systems.
- Analyzing data to evaluate 10DLC website compliance.
- Engaging with clients via email and phone to communicate changes needed for 10DLC registration.
- Designed 10DLC compliant websites for registration purposes.
- Developed and implemented streamlined workflows to enhance registration operations and reduce processing time.
Events Assistant
1 Year 8 Months- Assistant to the Events Coordinator on-site during private events.
- Oversee all aspects of event execution, including directing and coordinating the activities of vendors, bartenders, and guests.
- Trouble shoot issues related to the successful execution of private events.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
Server
7 Years 8 Months- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Managed order accuracy and efficiency during high-volume service periods.
- Collaborated with team members to prepare and serve food items in a timely manner.
- Designed promotional materials for new menu items for the restaurant.
Sales Associate
1 Year 3 Months- Provided customer service in a retail setting on the sales register and sales floor.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Specialization in warehouse organization, product stocking, and packing orders for shipping.
- Trained and mentored new sales associates on product knowledge and customer service techniques.
- Promoted to temporary Sales Lead in June 2023.
Education
Bachelor's Degree - Art History
- Minor in Marketing
- Dean's List (6 Semesters)
- Jonathan B. Riess Undergraduate Art History Colloquium April 2022
- Undergraduate Research Session MAHS Conference March 2021
- Mary Ann Meanwell Scholarship Recipient
- Kristi Nelson Scholarship Recipient
Study Abroad Semester
- Semester abroad through the United Studies Abroad Consortium (USAC) in London, UK
- Traveled to Portugal, Ireland, Scotland, and The Netherlands for museums and culture
Skills
Attention to detail
Workflow management
Problem-solving abilities
Friendly
positive attitude
Project management
Critical thinking
Research
Oral and written communication
Social media management
Exceptional organization
Timeline
10DLC Registration Coordinator
The Maynard Group
12.2024 - CurrentRead More
Events Assistant
American Sign Museum
10.2024 - CurrentRead More
Sales Associate
Designer Shoe Warehouse
05.2022 - 08.2023Read More
Server
6-1-Pho
08.2018 - 04.2026Read More
University of Cincinnati
Bachelor's Degree from Art History
Read More
London Metropolitan University
Study Abroad Semester
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