Emma Dander
Marietta,GA
Summary
Driven Operations Manager with a proven track record at Petco Animal Supplies Stores Inc., excelling in operations management and team leadership. Enhanced performance outcomes through effective employee motivation and inventory management, achieving increased accountability and customer satisfaction. Skilled in conflict mediation and staff development, consistently exceeding performance goals.
Overview
3
3
years of professional experience
Work History
Operations Manager
Petco Animal Supplies Stores Inc.
Marietta, GA
08.2023 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Manager
Journeys Kidz
Marietta, GA
05.2022 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Inventory Manager
Journeys Shoes
Marietta, GA
05.2022 - 05.2023
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Customer Service Lead
Publix
Marietta, GA
05.2021 - 04.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
Education
High School Diploma -
Sprayberry HS
Marietta, GA05.2022
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Inventory Management
- Management
- Employee Motivation
- Staff Development
- Goal Setting
- Project Leadership
- Conflict Mediation
- Customer Retention
- Business Administration
Timeline
Operations Manager
Petco Animal Supplies Stores Inc.
08.2023 - 06.2024
Store Manager
Journeys Kidz
05.2022 - 05.2023
Inventory Manager
Journeys Shoes
05.2022 - 05.2023
Customer Service Lead
Publix
05.2021 - 04.2022
High School Diploma -
Sprayberry HS