Summary
Work History
Education
Skills
Timeline
Generic

Emma Darby

Muscle Shoals,AL

Summary

Proven to excel in high-volume environments, I enhanced guest satisfaction at Champy's Chicken through exceptional customer service and efficient multitasking. Skilled in cash handling and team collaboration, I effectively resolved customer concerns, contributing to a positive dining experience. My dedication to excellence and strong work ethic are assets to any employer seeking to elevate their customer service standards.

Work History

Server

Champy's Chicken
08.2024 - Current
  • Delivered excellent customer service in a fast-paced, high-volume dining environment, ensuring a positive guest experience from greeting to final check-out.
  • Took food and drink orders accurately, providing recommendations and answering menu questions.
  • Efficiently managed multiple tables, maintaining attention to detail and ensuring timely delivery of orders.
  • Collaborated with kitchen and bar staff to ensure accurate and timely food preparation and delivery.
  • Processed payments, handled cash, and provided change, using POS systems with accuracy.
  • Maintained cleanliness and organization of dining area, including resetting tables and keeping dining spaces tidy.
  • Responded to customer complaints or concerns professionally, aiming for quick resolution and customer satisfaction.

Hostess

River Bottom Grille
08.2022 - 08.2024
  • Answered phone calls to take orders, give information and document reservations.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Education

High School Diploma -

Wilson High School
Florence, AL
05-2024

Associate of Science - Business Administration And Management

Northwest Shoals Community College
Muscle Shoals, AL
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Menu memorization
  • Food running
  • Team collaboration
  • Table bussing
  • Multitasking and organization

Timeline

Server

Champy's Chicken
08.2024 - Current

Hostess

River Bottom Grille
08.2022 - 08.2024

High School Diploma -

Wilson High School

Associate of Science - Business Administration And Management

Northwest Shoals Community College
Emma Darby