Summary
Work History
Education
Skills
Timeline
Generic

Emma Darby

Muscle Shoals,AL

Summary

Proven to excel in high-volume environments, I enhanced guest satisfaction at Champy's Chicken through exceptional customer service and efficient multitasking. Skilled in cash handling and team collaboration, I effectively resolved customer concerns, contributing to a positive dining experience. My dedication to excellence and strong work ethic are assets to any employer seeking to elevate their customer service standards.

Work History

Server

Champy's Chicken
Muscle Shoals, AL
08.2024 - Current
  • Delivered excellent customer service in a fast-paced, high-volume dining environment, ensuring a positive guest experience from greeting to final check-out.
  • Took food and drink orders accurately, providing recommendations and answering menu questions.
  • Efficiently managed multiple tables, maintaining attention to detail and ensuring timely delivery of orders.
  • Collaborated with kitchen and bar staff to ensure accurate and timely food preparation and delivery.
  • Processed payments, handled cash, and provided change, using POS systems with accuracy.
  • Maintained cleanliness and organization of dining area, including resetting tables and keeping dining spaces tidy.
  • Responded to customer complaints or concerns professionally, aiming for quick resolution and customer satisfaction.

Hostess

River Bottom Grille
Florence, AL
08.2022 - 08.2024
  • Answered phone calls to take orders, give information and document reservations.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Education

High School Diploma -

Wilson High School
Florence, AL
05-2024

Associate of Science - Business Administration And Management

Northwest Shoals Community College
Muscle Shoals, AL
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Menu memorization
  • Food running
  • Team collaboration
  • Table bussing
  • Multitasking and organization

Timeline

Server

Champy's Chicken
08.2024 - Current

Hostess

River Bottom Grille
08.2022 - 08.2024

High School Diploma -

Wilson High School

Associate of Science - Business Administration And Management

Northwest Shoals Community College
Emma Darby