Emma De Villier
Springfield,MA
Summary
I am a tireless worker with an infectious personality and the ability to make everyone I meet and work with feel extra special immediately. My attention and commitment to details, big or small, assures that my clients always receive more than they expect.
Overview
12
12
years of professional experience
Work History
Owner/Operator
deVillier Designs
Springfield, MA
01.2018 - Current
- Plan event details such as decor, timelines, catering, entertainment, and music.
- Plan and coordinate large events and expositions for 5,000+ people for clients selling produce, etc. to restaurants and large organizations.
- Create marketing strategies to drive revenue and increase brand visibility.
- Coordinate event catering, signage, displays, security and transportation for participants.
- Inspect event facilities to verify conformance to customer requirements.
- Meet with service providers to evaluate offerings and pricing structures.
- Organize venues, budgets, guest lists, catering and event timelines.
- Design contracts, collect fees and book venues for events.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggle multiple projects and tasks to ensure high quality and timely delivery.
- Maintain relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Establish long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Develop detailed event plans and timelines to ensure successful execution of events.
- Schedule and attend pre-event meetings with clients to discuss event details and objectives.
- Create floor plans, seating arrangements, and other visuals as needed for each event.
- Help with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Coordinate vendors, timelines and budgets for events.
- Help and coordinate large events from start to finish (includes the preliminary planning process, design, execution and post event evaluation)
- Planned over 35+ events a year all of the luxury level.
- Planned and managed multiple events at once.
- Coordinated vendor relationships for sourcing materials and supplies.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Event & Wedding Manager
Springfield Country Club Golf
Springfield, MA
04.2021 - 01.2024
- Meet with prospective brides and clients to create memorable backdrops, themes and settings to bring their dreams to reality.
- Creatively worked within their respective budgets to achieve more than expected results.
- Communicated from pre-planning to event follow-up to assure complete customer satisfaction
- Developed detailed timelines to ensure smooth coordination between vendors and clients.
- Created seating charts for guest placement at reception events.
- Managed day-of logistics including transportation arrangements, setup and teardown of venue decorations
- Conducted post-event follow up calls with clients to assess satisfaction levels with services provided.
- Reviewed invoices from vendors before submitting them for payment processing.
- Responded promptly to customer inquiries via phone or email in an efficient yet friendly manner.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Organized, scheduled and supervised staff for banquets.
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Reviewed banquet orders and communicated changes with kitchen staff.
- Coordinated banquet staff to ensure efficient service of guests.
- Supervised setup of tables, chairs, linens, place settings, centerpieces, and other decorations prior to event.
- Delegated tasks among staff members according to their abilities and skillset.
- Received payment from customers after completion of services rendered at banquets or catered events.
- Manage budgets and create spreadsheets to track restaurant revenue and evaluate sales from year to year
- Manage multiple staff members working in different facilities (restaurant, golf, maintenance, etc.)
- Communication and networking with multiple different vendors and companies to gain sponsorships, partnerships, etc. of different products, merchandise, etc.
- Management of different vendors for set up, breakdown, load in, etc. for events.
- Resolved any issues promptly during events to maintain a positive experience and overall guest satisfaction.
- Resolved any issues promptly during events to maintain a positive experience.
- Managed on-site staff to ensure smooth event execution and guest satisfaction.
- Developed strategies for improving efficiency and managed several different groups of people while executing several events at the same time
Waitress Supervisor
Springfield Country Club Golf
West Springfield, MA
06.2014 - 06.2021
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Resolved customer complaints in a timely manner with professionalism.
- Assisted bartenders when needed during peak hours or when short staffed.
- Served high volume of tables at once and simultaneously supervised serving staff
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Assistant Event Coordinator
Hartford Business Journal
Hartford, CT
09.2019 - 02.2020
- Coordinated with vendors to secure appropriate equipment, catering services, and entertainment for each event.
- Assisted in developing marketing materials for upcoming events such as brochures, flyers, emails.
- Provided onsite support during corporate events to troubleshoot any issues that may arise.
- Researched potential venues for upcoming events based on client needs.
- Compiled post-event reports documenting attendance numbers, feedback from attendees, budget summaries.
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Developed diagrams and floor plans with event setup requirements.
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Attended and participated in industry events.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
Design Specialist/Consultant
Pottery Barn
Holyoke, MA
12.2018 - 01.2020
- Assisted customers with the design of their own personal spaces. Was able to listen and implement our products to fit their demands.
- Promoted to in home design consultant bringing our Pottery Barn style to clients and sold products for every room
- Collaborated with clients to identify design needs and develop creative solutions.
- Stayed up-to-date on current design trends in order to provide fresh ideas.
- Kept clients' budget in mind while preparing projects and consistently stayed under budget.
Education
BBA - Business Management
Springfield Technical Community College
Springfield, MA04-2026
Nursing
Goodwin College
Hartford, CT04-2026
High School Diploma -
Cathedral High School
Springfield MA06-2017
Skills
- Special event planning
- Catering coordination
- Crisis management
- Guest relations
- Event calendar management
- Food service knowledge
- Vendor management
- Budget Development
- Operations Management
- Staff Training and Development
- Marketing Expertise
- Menu Planning
- Event Execution
- Budgeting and Finance
- Planning and Organization
- Staffing Oversight
- Vendor Sourcing
Timeline
Event & Wedding Manager
Springfield Country Club Golf
04.2021 - 01.2024
Assistant Event Coordinator
Hartford Business Journal
09.2019 - 02.2020
Design Specialist/Consultant
Pottery Barn
12.2018 - 01.2020
Owner/Operator
deVillier Designs
01.2018 - Current
Waitress Supervisor
Springfield Country Club Golf
06.2014 - 06.2021
Nursing
Goodwin College
High School Diploma -
Cathedral High School
BBA - Business Management
Springfield Technical Community College