Summary
Overview
Work History
Education
Skills
Timeline
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Emma Divizio

Kenosha,WI

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Mason's Pub
03.2022 - 08.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Factory/Package Handler

Labor Solutions
01.2022 - 04.2022
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.

Server

Red Robin
10.2019 - 05.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Cosmetology - Cosmetology Education

The Salon Professional Academy of Kenosha, Wi
Kenosha, WI
07.2024

High School Diploma -

Victor J Andrew
Tinley Park, IL
05.2004

Skills

  • Food Running
  • Order delivery practices
  • Food inspection
  • Food Delivery
  • Guest Engagement
  • Table Bussing
  • Daily specials memorization
  • Table Setting
  • Order Management
  • Supply Restocking
  • Beverage Preparation
  • High-volume dining
  • Food sales and promotion
  • Food spoilage prevention
  • Point of sale operation
  • Service prioritization
  • Professional Appearance
  • Menu presentation
  • Suggestive Selling
  • Food safety understanding
  • Wine service
  • Dining area maintenance
  • Exceptional customer service
  • Banquet Coordination
  • Relationship Management

Timeline

Server

Mason's Pub
03.2022 - 08.2023

Factory/Package Handler

Labor Solutions
01.2022 - 04.2022

Server

Red Robin
10.2019 - 05.2021

Cosmetology - Cosmetology Education

The Salon Professional Academy of Kenosha, Wi

High School Diploma -

Victor J Andrew

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Emma Divizio