Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emma Downey

Hamlin,NY

Summary

Dynamic and dedicated professional with extensive experience in customer service at Wegmans. Proven ability to engage customers and maintain a clean environment while demonstrating patience and empathy. Skilled in teamwork and cash handling, consistently delivering exceptional service and support in fast-paced settings. Adaptable and quick to learn, ensuring operational efficiency.

Overview

3
3
years of professional experience

Work History

Ice Cream Server

Pinkies
07.2024 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.

Babysitter

Family Members
06.2024 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.

Cashier

Wegmans
03.2022 - Current
  • Greeted customers and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Welcomed customers and helped determine their needs.

Meals2go

Wegmans
03.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Cart to Curb

Wegmans
03.2022 - Current
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

No Degree - Nursing

Bryant & Stratton College
NY

Skills

  • Customer engagement
  • Teamwork
  • Customer service
  • Patience and empathy
  • Cleaning and organization

Languages

English

Timeline

Ice Cream Server

Pinkies
07.2024 - Current

Babysitter

Family Members
06.2024 - Current

Cashier

Wegmans
03.2022 - Current

Meals2go

Wegmans
03.2022 - Current

Cart to Curb

Wegmans
03.2022 - Current

No Degree - Nursing

Bryant & Stratton College

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