Emma Dunsmore
Spring Hill,United States
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
GameStop
Spring Hill, FL
06.2024 - 11.2024
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Ensured compliance with all safety regulations throughout the store premises.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained a safe working environment by enforcing safety regulations.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Trained new employees on store policies, procedures and customer service standards.
- Answered customer questions and addressed problems and complaints in person and via phone.
Server Assistant
Bonefish Grill
Spring Hill, FL
02.2022 - 11.2023
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Responded promptly to requests from servers or other staff members.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Ensured that all utensils were sanitized properly before use.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Collaborated with team members to achieve daily goals within specified time frame.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Followed health code standards while handling food and beverage items.
- Assisted in training new server assistants on job responsibilities and procedures.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
Education
High School Diploma -
Nature Coast Technical High School
Spring Hill, FL05-2022
Skills
- Stock management
- Work Planning and Prioritization
- Attention to detail
- Employee scheduling
- Store opening and closing
- CPR Certified
- Staff scheduling
- POS systems operations
- New hire training
- Cash auditing
- Hiring and training
- Shift scheduling
- Transaction processing
- Loss prevention
References
References available upon request.
Timeline
Assistant Store Manager
GameStop
06.2024 - 11.2024
Server Assistant
Bonefish Grill
02.2022 - 11.2023
High School Diploma -
Nature Coast Technical High School