EMMA EDWARDS
Lake Alfred,USA
Summary
Dedicated hospitality professional with a strong background in delivering outstanding customer service. Expertise in teamwork and adaptability, effectively addressing changing demands. Capable of managing multiple tasks and inquiries while maintaining an organized workspace. Committed to achieving results with a positive demeanor and strong communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Outback Steakhouse
Davenport, FL
12.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to resolve order discrepancies and enhance food presentation.
- Assisted in maintaining cleanliness and organization of dining area, enhancing guest experience.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Implemented upselling techniques to increase average check size while maintaining quality service.
- Contributed to team discussions on improving workflow efficiency and optimizing service delivery processes.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Flippers Restaurant
Kissimmee, FL
02.2023 - 12.2024
- Trained new servers on menu items and service standards to enhance team performance.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Delivered outstanding customer service, addressing needs to foster positive dining experiences.
- Monitored customer satisfaction with meals and resolved issues quickly to maintain high service quality.
Professional Cleaner
The Cleaning Authority
Bridgeville, PA
07.2022 - 01.2023
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
- Trained new employees on proper use of cleaning equipment and industry techniques, enhancing team proficiency.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds to maintain cleanliness and enhance appearance.
- Coordinated multiple cleaning tasks simultaneously while meeting strict timelines, ensuring efficient operations.
- Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.
Private Nanny
Private Employer
Pittsburgh, PA
02.2022 - 01.2023
- Instructed hygiene habits like brushing teeth and washing hands to instill lifelong health practices.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Assisted children with bathing to maintain personal hygiene., dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Planned age-appropriate educational activities designed to promote learning and development.
- Supervised and guided children to maintain safety and promote confidence in various situations.
Education
High School Diploma -
PA Cyber
Midland, PA06.2020
Skills
- Exceptional customer service
- Customer service
- Food running
- Attention to detail
- Menu knowledge
- Upselling techniques
- Cleaning standards
- Client relations
- Professional appearance
- Memory retention
Certification
- Food Handler Certification
- Driver's License
- First Aid Certification
Timeline
Server
Outback Steakhouse
12.2024 - Current
Server
Flippers Restaurant
02.2023 - 12.2024
Professional Cleaner
The Cleaning Authority
07.2022 - 01.2023
Private Nanny
Private Employer
02.2022 - 01.2023
High School Diploma -
PA Cyber