Emma Elliott
Sherwood,TN
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
5
5
years of professional experience
Work History
Receptionist
South aesthetics
Scottsboro, Alabama
05.2023 - Current
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
Supervisor
Barnes & Noble
Sewanee, Tennessee
08.2021 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Bookseller
Barnes & Noble
Sewanee, Tennessee
08.2019 - 08.2021
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Trained new staff on store policies, customer service excellence, and inventory management.
- Contributed to social media content to engage with customers.
- Listened to customer interests and needs and matched with suitable books and related products.
Education
High School Diploma -
Franklin County High School
Winchester, TN05-2021
Skills
- Training and mentoring
- Good communication skills
- Teamwork skills
- Flexible
- Excellent work ethic
- Telephone skills
Timeline
Receptionist
South aesthetics
05.2023 - Current
Supervisor
Barnes & Noble
08.2021 - 04.2023
Bookseller
Barnes & Noble
08.2019 - 08.2021
High School Diploma -
Franklin County High School