Summary
Overview
Work History
Education
Skills
Certification
Collegiate Studies
References
Timeline
Generic

Emma Fesler

Columbus

Summary

Experienced, customer satisfaction-driven employee with ample healthcare and real world knowledge. Excelling in conflict resolution, multi-tasking, teamwork, working in stressful environments, compassion, and communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Support Assistant

Ohio Health Systems
Columbus
02.2024 - Current
  • Assisted patients with daily activities and personal care needs.
  • Recorded patient information accurately in electronic health records.
  • Communicated effectively with healthcare team members regarding patient status.
  • Supported nursing staff in delivering quality patient care services.
  • Provided emotional support and reassurance to patients and families.
  • Ensured cleanliness and organization of patient areas and equipment.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Provided companionship to elderly patients by engaging in conversation and activities.
  • Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
  • Responded to emergency medical calls, security calls, or fire alarms.
  • Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
  • Answered patient call signals, signal lights or intercom systems to determine patient needs.

Environmental Services Housekeeper

Ohio Health Systems
Mansfield
04.2022 - 08.2023
  • Stocked cleaning supplies and maintained inventory levels for efficient operations.
  • Assisted in training new staff on proper cleaning techniques and procedures.
  • Collaborated with team members to ensure cleanliness in common areas.
  • Reported maintenance issues to supervisors for timely resolution.
  • Followed infection control protocols to maintain a safe environment for patients.
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Responded promptly to requests for housekeeping services from staff or visitors.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.

Retail Sales Associate

Volunteers of America Greater Ohio
Mansfield
06.2020 - 05.2021
  • Organized merchandise displays to enhance customer engagement and accessibility.
  • Assisted customers with product selections and inquiries in a retail environment.
  • Collaborated with team members to maintain store cleanliness and organization standards.
  • Provided exceptional customer service by addressing concerns and resolving issues promptly.
  • Trained new staff on store policies, procedures, and customer service techniques.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Calculated pricing, applied discounts, and collected payments to process transactions.

Education

High School Diploma -

Saint Peters High School
Mansfield
05-2022

Some College (No Degree) - Criminology

The Ohio State University
Columbus, OH

Skills

  • Problem-solving abilities
  • Organizational skills
  • Customer service
  • Teamwork
  • Written communication
  • Multitasking Abilities
  • Interpersonal communication
  • Reliability
  • Cultural sensitivity
  • Physical endurance
  • Critical thinking
  • Communication skills
  • Staff training
  • Conflict resolution
  • Problem solving
  • Emotional intelligence
  • Task prioritization
  • Detailed report writing

Certification

  • Basic Life Support
  • CPR

Collegiate Studies

  • Current senior at The Ohio State University, studying Criminology with an emphasis on Pre-Law. Expected graduation date, May 2026.

References

References available upon request.

Timeline

Patient Support Assistant

Ohio Health Systems
02.2024 - Current

Environmental Services Housekeeper

Ohio Health Systems
04.2022 - 08.2023

Retail Sales Associate

Volunteers of America Greater Ohio
06.2020 - 05.2021

High School Diploma -

Saint Peters High School

Some College (No Degree) - Criminology

The Ohio State University

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