Summary
Overview
Work History
Education
Skills
Timeline
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Emma Firpo

Visalia,CA

Summary

Proven achiever with expertise in Mobile Device Management and exceptional multitasking abilities, honed at McDonald's and OSL Retail Services. Excelled in enhancing customer satisfaction and workplace efficiency by leveraging cross-platform proficiency and fostering teamwork. Recognized for outstanding service and cleanliness standards, significantly contributing to positive customer experiences and operational success.

Overview

2
2
years of professional experience

Work History

Mobile Expert

OSL Retail Services
08.2023 - 12.2023
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.


Fast Food Crew Trainer

McDonald's
04.2022 - 06.2023
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
  • Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
  • Streamlined order processing by mastering point-of-sale systems and accurately entering customer orders.

Dog Walker

Rover.com
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.

Babysitter

Myself
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Education

Associate of Applied Science -

Edmonds Community College
Lynnwood, WA

High School Diploma -

Graduation Alliance
Mill Creek, WA
08.2023

Skills

  • Offline storage techniques
  • Mobile Device Management
  • Cross-platform Proficiency
  • Accessibility Standards Compliance
  • Order Accuracy
  • Task Delegation
  • Workplace Safety
  • Cleanliness standards

Timeline

Mobile Expert

OSL Retail Services
08.2023 - 12.2023

Fast Food Crew Trainer

McDonald's
04.2022 - 06.2023

Dog Walker

Rover.com

Babysitter

Myself

Associate of Applied Science -

Edmonds Community College

High School Diploma -

Graduation Alliance

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Emma Firpo