Emma Fitzgerald
Land O Lakes
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at GUESS Factory. Excelled in staff training and development, alongside adept problem-solving skills. Demonstrated adaptability and effective communication, significantly contributing to a positive shopping experience and fostering long-term customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
GUESS Factory
10.2022 - 02.2025
- Managed daily store operations, including opening and closing procedures, cash handling, and staff performance oversight.
- Handled escalated customer issues calmly and professionally while working towards resolutions in alignment with company values and customer satisfaction.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Rink Ambassador
AdventHealth Center Ice
05.2022 - 10.2022
- Served as organization ambassador at various charity events, promoting mission and values.
- Resolved conflicts between staff members and community members diplomatically.
- Engaged guests in conversation to offer hospitality and aid in service recovery and company trust.
- Worked with children of varying ages, interests, skills, and developmental levels while promoting a safe and fun environment on and off the ice.
Brand Ambassador
American Eagle Outfitters, Inc
05.2021 - 04.2022
- Engaged, educated, and befriended customers to deliver an amazing shopping experience.
- Communicated product information with confidence and informed consumers about the company.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Maintained clean, organized and professional work environment.
Education
Bachelor of Science - Nursing
Pasco-Hernando State College
Wesley Chapel05-2026
High School Diploma -
Sunlake High School
Land O' Lakes, FL05-2022
Skills
- Staff training and development
- Safety Enforcement
- Customer service
- Teamwork and collaboration
- Problem-solving
- Multitasking and prioritizing
- Reliability
- Critical thinking
- Adaptability and flexibility
- Effective communication
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR Certification
Timeline
Key Holder Supervisor
GUESS Factory
10.2022 - 02.2025
Rink Ambassador
AdventHealth Center Ice
05.2022 - 10.2022
Brand Ambassador
American Eagle Outfitters, Inc
05.2021 - 04.2022
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR Certification
Bachelor of Science - Nursing
Pasco-Hernando State College
High School Diploma -
Sunlake High School
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