Emma Fonte
Pittsville,MD
Summary
Dynamic professional with a proven track record at Residence Inn Marriott, excelling in sales coordination and front desk management. Expert in fostering client relationships, enhancing sales strategies, and leading teams to surpass goals. Skilled in event planning and customer engagement, adept at driving growth and improving service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Residence Inn Marriott
Ocean City, MD
06.2022 - Current
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Developed key customer relationships to increase sales.
Front Desk Manager
Residence Inn Marriott
Ocean City, MD
06.2022 - Current
- Monitored reservations to track incoming parties and special events.
- Welcomed large volume of guests and improved overall customer service.
- Delegated work to staff, setting priorities and goals.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Oversaw cash and credit card payment transactions at the front desk.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
High School Diploma -
Parkside High School
Salisbury, MD06-2022
Skills
- Coaching skills
- Goals and performance
- Sales strategy development
- Scheduling
- Performance tracking
- Event planning
- Team collaboration
- Team building
- Customer engagement and support
Languages
English
Professional
Certification
- Certificate in Early Childhood Education since 2021
Accomplishments
- Honor roll student throughout high school
- Maintained a 3.7 GPA
- Played softball in high school
Timeline
Sales Coordinator
Residence Inn Marriott
06.2022 - Current
Front Desk Manager
Residence Inn Marriott
06.2022 - Current
High School Diploma -
Parkside High School
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