Summary
Overview
Work History
Education
Skills
Timeline
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Sondra Flowers

Clarksville,TN

Summary

  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Sales Coordinator

Omada Capital Group
03.2015 - 05.2023
  • Responded to customer needs by answering questions and calls providing detailed information about investment capital, construction capital, and following up on customers' questions by phone and email, and chat.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Liaised with customers to better understand customer needs and recommend appropriate solutions.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Maintained long-term relationships with high net-worth clients.
  • Compiled client profiles and entered information into operating system.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities

Education

Associate of Applied Science - Computer And Information Sciences

Penn State University
State College, PA
05.1983

Skills

  • Effective Project Management
  • Twenty years of direct service in multiple industries
  • Client services
  • Investment banking
  • Mortgage industry
  • Call center operations
  • Client call follow up via chat and email ,and text client communications
  • Client communication,
  • Call follow up and brand awareness
  • Exceptional computer skills
  • Exceptional research skills
  • Exceptional communication skills
  • Exceptional phone etiquette with clients
  • Ability to listen and sooth irate clients
  • Customer Support
  • Computer Proficiency
  • Data Entry
  • Scheduling and Time-Tracking
  • Analytical Thinking
  • Financial record keeping
  • Coaching Skills
  • Client Meetings
  • Prospecting Skills
  • Reading Comprehension
  • Recordkeeping
  • Logistical Coordination
  • Customer Credit Management
  • Records Organization
  • Problem Anticipation and Resolution
  • Flexible Work Schedule
  • Exceptional Leadership
  • Sales Expertise
  • Effective Project Management

Timeline

Sales Coordinator

Omada Capital Group
03.2015 - 05.2023

Associate of Applied Science - Computer And Information Sciences

Penn State University

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Sondra Flowers