Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Gardner

Smithsburg,MD

Summary

Dynamic Restaurant Manager with a proven track record at Rocky's New York Pizza, excelling in team management and customer engagement. Enhanced service quality through effective staff training and conflict resolution, while ensuring compliance with health regulations. Adept at organizing schedules to optimize labor costs and elevate customer satisfaction.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Rocky's New York Pizza and Italian Restaurant
Smithsburg, MD
06.2021 - Current
  • Managed daily operations to ensure seamless service delivery and customer satisfaction.
  • Trained and mentored staff on service standards and menu knowledge to enhance team performance.
  • Developed staff schedules to maintain adequate coverage during peak hours while controlling labor costs.
  • Oversaw compliance with health regulations, ensuring safety protocols were consistently followed by all staff.

Education

High School Diploma -

Smithsburg High School
Smithsburg, MD
05-2023

Skills

  • Team management
  • Passion for customer satisfaction
  • Organization and prioritization
  • Conflict resolution techniques
  • Customer engagement
  • Staff management

Timeline

Restaurant Manager

Rocky's New York Pizza and Italian Restaurant
06.2021 - Current

High School Diploma -

Smithsburg High School
Emma Gardner