Summary
Overview
Work History
Education
Skills
Timeline
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Emma Gillies

East Lansing,MI

Summary

Motivated individual with strong work ethic. Experienced with teamwork, problem-solving and organizational skills. Reliable and dedicated team player with hardworking and resourceful approach. Friendly and outgoing student eager to share and explore my passion for teaching.

Overview

4
4
years of professional experience

Work History

Waitress

Armada Bar & Grille
09.2019 - 08.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Bachelor of Arts - English Education

Michigan State University
East Lansing, MI
05.2025

Skills

  • Time management
  • Critical thinking
  • Ability to build strong interpersonal relationships
  • Reading/Writing Skills
  • Team Leader
  • Ability to work in a fast paced environment
  • Adobe Photoshop & Illustrator

Timeline

Waitress

Armada Bar & Grille
09.2019 - 08.2023

Bachelor of Arts - English Education

Michigan State University

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Emma Gillies