Emma Gonzalez-Nathan
Westland
Summary
Dynamic retail professional with a proven track record at Spencer's Gifts, excelling in customer service and team leadership. Skilled in visual merchandising and inventory management, I enhanced store performance and resolved customer issues effectively. Proficient in Adobe programs, I fostered collaboration and trained associates to optimize operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Spencer's Gifts
Ann Arbor, MI
10.2023 - 06.2025
- Assisted in managing daily operations and ensuring optimal store performance.
- Implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Trained and coached team members on sales techniques and customer service best practices.
- Maintained inventory accuracy through regular stock checks and effective replenishment processes.
- Collaborated with management to develop promotional displays that increased foot traffic and sales volume.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Online Grocery Associate
Kroger
Westland, MI
05.2022 - 12.2024
- Assisted customers with online grocery orders, ensuring accuracy and timely fulfillment.
- Coordinated inventory management, optimizing stock levels for efficient order processing.
- Implemented best practices for order picking and packing to enhance operational efficiency.
- Trained new associates on systems and procedures, fostering team collaboration and knowledge sharing.
Education
Bachelor of Arts - Fashion Marketing
Eastern Michigan University
Ypsilanti, MI04-2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Social media digital marketing
- Computer skills
- Adobe Programs
- CAD Programming
- Problem resolution
Certification
Social Media Marketing
Timeline
Assistant Manager
Spencer's Gifts
10.2023 - 06.2025
Online Grocery Associate
Kroger
05.2022 - 12.2024
Bachelor of Arts - Fashion Marketing
Eastern Michigan University