Emma Gotzens
Greensboro,NC
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and service efficiency at Village Grill. My expertise in hospitality service and strong work ethic, coupled with exceptional customer service skills, led to the development of lasting customer relationships and the seamless training of new staff. Demonstrated mastery in time management and crisis resolution stands out as a testament to my comprehensive skill set. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2025
2025
years of professional experience
Work History
Server
Village Grill
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Manager's Assistant
Village Grill
06.2024 - Current
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Childcare Provider
Private Care
08.2020 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Host
Village Grill
03.2017 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
Bachelor Of Arts - Psychology
UNCW
Wilmington 05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Service prioritization
- Project Management
- Time Management
- Event Setup and Breakdown
- Crisis Management
Timeline
Manager's Assistant
Village Grill
06.2024 - Current
Childcare Provider
Private Care
08.2020 - Current
Host
Village Grill
03.2017 - Current
Server
Village Grill
Bachelor Of Arts - Psychology
UNCW
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