EMMA GRAMLING
Seattle,WA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Top Pot Doughnuts
10.2024 - Current
- Prepared and served quality coffee, espresso drinks in high-volume environment.
- Delivered friendly, efficient customer service while ensuring workspace cleanliness.
- Operated POS systems, managing cash and card transactions with accuracy.
Gardener
The Artful Garden
01.2024 - 10.2024
- Manage garden maintenance tasks, including planting, pruning, and debris cleanup
Rental Operations Lead
Community Boating Center
04.2023 - 10.2023
- Created and led training programs for waterfront staff
- Managed volunteer support and responded to client inquiries
- Assisted clients with vessel rentals, provided cold water safety information, and delivered emergency support as needed
Customer Service Lead
Mount Baker Ski Area
09.2022 - 04.2023
- Addressed customer inquiries via phone, email, and in person
- Navigated multiple computer systems and applications
Waterfront Lead / Social Media
Community Boating Center
04.2022 - 11.2022
- Supervised waterfront assistants and youth interns
- Managed social media accounts, reservations, rental boat usage, and water safety
Response Corps
Common Threads Farm
08.2021 - 01.2022
- Conducted garden education programs in public middle schools, promoting agricultural knowledge
- Developed weekly meal plans for the high school USDA reimbursable lunch program
- Oversaw community garden stewardship, implementing crop plans and educational initiatives
- Hosted a virtual cooking class for a Juvenile Detention Center
Hostess
Chickadee
01.2019 - 09.2019
- Coordinated with guest relations manager to elevate service quality and customer satisfaction.
- Oversaw reservations and front of house operations in upscale new restaurant.
Education
Bachelor of Science (B.S.) - Nutrition
University of Massachusetts Amherst
Amherst, MA06.2021
Skills
- Team collaboration!
- Friendly and outgoing
- Effective communication
- Extensive customer service experience
- Active listening
- Training expertise
- Milking Goats!
- Leadership
Certification
- Wilderness First Aid
- Washington Food Worker Card
- Washington Boating License
Timeline
Barista
Top Pot Doughnuts
10.2024 - Current
Gardener
The Artful Garden
01.2024 - 10.2024
Rental Operations Lead
Community Boating Center
04.2023 - 10.2023
Customer Service Lead
Mount Baker Ski Area
09.2022 - 04.2023
Waterfront Lead / Social Media
Community Boating Center
04.2022 - 11.2022
Response Corps
Common Threads Farm
08.2021 - 01.2022
Hostess
Chickadee
01.2019 - 09.2019
Bachelor of Science (B.S.) - Nutrition
University of Massachusetts Amherst