Emma Green
Kansas City,Missouri
Summary
Comfortable engaging with customers, building rapport, and providing great customer service. Successful record of handling multiple objectives at once with minimal supervision. Looking to take 7 years of customer service experience and convert it into a full career.
Overview
7
7
years of professional experience
Work History
Department Manager
Hobby Lobby
08.2023 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Assisted in customer service by operating cash register during high traffic hours.
Customer Service Representative
OUTBACK STEAKHOUSE
05.2020 - 07.2023
- Delivered in-person and over the phone assistance with customer inquiries about experience
- Performed in a fast-paced environment to ensure all customers needs were met
- Monitored multiple customer payments and orders at the same time.
Early Childhood Teacher
BRIGHT HORIZONS
10.2021 - 01.2022
- Helped manage classroom and created daily plans for 16 students between the ages of 3-4
- Communicated frequently with families and parents to ensure positive experience at the school
- Operated in the classroom by multi-tasking behavior management of children and facilitation of learning
- Maintaining proper confidentiality in regards to students and parents.
Customer Service Representative, Assistant Manager
DOMINOS PIZZA
06.2017 - 12.2022
- Accelerated customer experience by delivering quick and efficient service over the phone
- Performed in fast-paced environments to ensure all customer needs were met
- Converted to different roles of the business based on the needs of the store
- Applied managerial expectations to the workplace in order to meet employee needs.
Education
Bachelor of Science (B.S.) Elementary Education -
UNIVERSITY OF SOUTH FLORIDA
Tampa, FL05.2021
Skills
- Organizational
- Communication skills
- Leadership experience
- Problem-solving abilities
Timeline
Department Manager
Hobby Lobby
08.2023 - Current
Early Childhood Teacher
BRIGHT HORIZONS
10.2021 - 01.2022
Customer Service Representative
OUTBACK STEAKHOUSE
05.2020 - 07.2023
Customer Service Representative, Assistant Manager
DOMINOS PIZZA
06.2017 - 12.2022
Bachelor of Science (B.S.) Elementary Education -
UNIVERSITY OF SOUTH FLORIDA
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