Emma Gutfreund
Boca Raton,FL
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Hofbrauhaus Newport
Newport, KY
03.2022 - 01.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed 8 tables efficiently, enhancing guest experience through attentive service.
- Demonstrated strong multitasking skills by managing multiple tables, around 60 guests at a time, without compromising service quality.
- Worked with a POS system to place orders and manage bills.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Dog Sitter
Private Residence
Lawrenceburg, IN
03.2019 - 11.2023
- Monitored multiple pets for behavioral or health issues and promptly addressed concerns with owner.
- Prepared food and water following instructions from pet owners.
- Maintained proper schedules for feeding, watering, and exercising animals each day.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
Head Hostess
Hofbrauhaus Newport
Newport, KY
08.2019 - 03.2022
- Managed and maintained a seating chart of over 100 tables to accurately represent open and occupied seating arrangements.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Ensured that all opening/closing duties were completed accurately.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Established a welcoming atmosphere by greeting around 120 guests a shift promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands.
- Supervised dining room operations to ensure high-quality service and guest satisfaction.
Babysitter
Private Residence
Aurora, IN
01.2018 - 06.2021
- Understood and met children's emotional, social and physical needs by planning tailored activities.
- Prepared food and fed children nutritious snacks and meals.
- Led fun, engaging and age-appropriate activities for children.
- Developed strong relationships with children and parents to earn frequent requests for babysitting services and positive word-of-mouth recommendations.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Associate Degree - General Studies
Ivy Tech Community College
Lawrenceburg, IN05.2024
High School Diploma -
East Central High School
St. Leon, IN06.2022
Skills
- Customer service
- Time-Management
- Compassion
- Problem-solving skills
- Service quality
- Computer skills
- Communication
- Patience
- Cleaning and sanitation
- Strong work ethic
- Guest engagement
- Cash handling
Certification
- Certified Functional Nutritionist, Functional Nutrition Alliance (2023)
- Certification of Indiana College Core, Ivy Tech Community College (2024)
- Certification of Business Administration, Ivy Tech Community College (2024)
Timeline
Server
Hofbrauhaus Newport
03.2022 - 01.2025
Head Hostess
Hofbrauhaus Newport
08.2019 - 03.2022
Dog Sitter
Private Residence
03.2019 - 11.2023
Babysitter
Private Residence
01.2018 - 06.2021
Associate Degree - General Studies
Ivy Tech Community College
High School Diploma -
East Central High School