Summary
Overview
Work History
Education
Skills
Timeline
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Emma Haines

Rancho Cucamonga,CA

Summary

Dynamic Private Events Coordinator with a proven track record at Joseph Filippi Vintage Co., excelling in events logistics management and guest relations. Recognized for implementing effective contingency plans and enhancing operational efficiency, leading to improved event execution. Detail-oriented and skilled in problem-solving, fostering exceptional customer experiences that drive repeat business.

Overview

4
4
years of professional experience

Work History

Private Events Coordinator

Joseph Filippi Vintage Co.
08.2022 - Current
  • Managed event logistics and operations.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Coordinated schedules and timelines for events.
  • Trained and supervised event staff to complete tasks on time.

Assistant Manager

Joseph Filippi Vintage Co.
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Wine Steward

Joseph Filippi Vintage Co.
08.2021 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.

Education

Bachelor of Arts - Theatre

California State Polytechnic University, Pomona
Pomona, CA
12-2022

Skills

  • Detail-oriented

  • Problem-solving

  • Public speaking

  • Customer service

  • Guest relations

  • Events logistics management

  • Verbal and written communication

  • Contract execution

Timeline

Private Events Coordinator

Joseph Filippi Vintage Co.
08.2022 - Current

Assistant Manager

Joseph Filippi Vintage Co.
06.2022 - Current

Wine Steward

Joseph Filippi Vintage Co.
08.2021 - Current

Bachelor of Arts - Theatre

California State Polytechnic University, Pomona

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Emma Haines