Emma Head
Hoo's Q and Brew
Smiths Station
4
years of professional experience
Dedicated professional with a versatile background in hospitality. Known for effective communication and multitasking skills, contributing to seamless service delivery and improved team performance.
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
Work History
Server
1 Year 11 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall dining experience.
- Managed multiple tables efficiently, demonstrating strong multitasking skills while maintaining attention to detail.
- Trained new servers on menu options and service protocols, improving team performance and service quality.
- Implemented suggestions for menu improvements based on customer feedback, contributing to increased sales and popularity of offerings.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Floor Manager
2 Years 3 Months- Supervised daily operations, ensuring seamless service delivery and adherence to company standards.
- Addressed customer complaints promptly, enhancing overall dining experience and retention rates.
- Implemented process improvements that increased team productivity and enhanced guest satisfaction ratings.
- Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer engagement techniques.
Child Caregiver
4 Months- Supervised daily activities to ensure child safety and engagement.
- Assisted in planning and implementing age-appropriate educational activities.
- Communicated effectively with parents regarding child development and behavior.
- Maintained clean, organized play areas and learning environments.
- Observed children's interactions to identify developmental needs and interests.
- Ensured child safety through diligent supervision and adherence to established protocols.
Education
High School Diploma
Bachelor of Science - Human Development And Family Studies
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Server training
POS operation
Positive guest interactions
CPR training
Age-appropriate activities
Homework help
Child safety awareness
Activities leadership
Tutoring experience
Timeline
Server
Hoo's Q and Brew
09.2024 - CurrentRead More
Floor Manager
Backwaters at the Landings
05.2023 - 08.2025Read More
Child Caregiver
YMCA Child Development Center
04.2022 - 08.2022Read More
University of Alabama
Bachelor of Science from Human Development And Family Studies
Read More
Glenwood School
High School Diploma
Read More