Emma Hernandez
Houston,TX
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Sales Associate
DSW Shoe Warehouse
Webster, TX
06.2023 - Current
- Stayed informed about store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors and displays.
- Handled cashier responsibilities including accepting payments, issuing receipts, and accurately counting back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Completed daily recovery tasks to maintain cleanliness and organization for enhanced productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Ensured efficient handling and packaging of customer orders.
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
Babysitter
Family Members
Houston, TX
05.2022 - Current
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Maintaining a positive attitude while being patient and understanding with the children.
- Engaging in age-appropriate activities like reading stories or playing games.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Remaining alert at all times while caring for multiple children simultaneously.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Establishing trust through consistent communication with both parents and kids.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Assisting with meal and snack preparation for the children.
- Responsibly watched children while parents were out.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Communicated with parents about daily activities and any concerning behaviors.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
Education
High School Diploma -
Dobie High School
Houston, TX05-2023
Some College (No Degree) -
San Jacinto College District
Pasadena, TXSkills
- Order Processing
- Customer Needs Assessment
- Contract Preparation
- Payment Processing
- Cash Handling Accuracy
- Goal-Oriented
Timeline
Sales Associate
DSW Shoe Warehouse
06.2023 - Current
Babysitter
Family Members
05.2022 - Current
High School Diploma -
Dobie High School
Some College (No Degree) -
San Jacinto College District
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