Summary
Overview
Work History
Education
Skills
Timeline
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Emma Herron

Ypsilanti,MI

Summary

Committed to fostering positive environments and achieving operational excellence. Experienced with managing diverse tasks and supporting team initiatives. Track record of effective collaboration and problem-solving in fast-paced settings. Dedicated with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

8
8
years of professional experience

Work History

Associate

Bath and Body Works, Limited Brands
10.2022 - Current
  • Received Spotlight Award Twice
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created a positive impression of the business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

General Manager

Dairy Queen
03.2017 - 09.2024
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Bachelor of Arts - Criminology

Eastern Michigan University
Ypsilanti, MI
10-2025

Associate of Arts -

Oakland Community College
Bloomfield Hills, MI
05-2022

Skills

  • Complex Problem-solving
  • Relationship building
  • Customer service
  • Time management
  • Attention to detail
  • Customer interaction
  • Cash handling
  • Collaborative teamwork

Timeline

Associate

Bath and Body Works, Limited Brands
10.2022 - Current

General Manager

Dairy Queen
03.2017 - 09.2024

Bachelor of Arts - Criminology

Eastern Michigan University

Associate of Arts -

Oakland Community College
Emma Herron