Emma Herron
Ypsilanti,MI
Summary
Committed to fostering positive environments and achieving operational excellence. Experienced with managing diverse tasks and supporting team initiatives. Track record of effective collaboration and problem-solving in fast-paced settings. Dedicated with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
8
8
years of professional experience
Work History
Associate
Bath and Body Works, Limited Brands
Ann Arbor, MI
10.2022 - Current
- Received Spotlight Award Twice
- Increased sales by customizing pitches to address specific client needs and concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created a positive impression of the business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
General Manager
Dairy Queen
Milford, MI
03.2017 - 09.2024
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts - Criminology
Eastern Michigan University
Ypsilanti, MI10-2025
Associate of Arts -
Oakland Community College
Bloomfield Hills, MI05-2022
Skills
- Complex Problem-solving
- Relationship building
- Customer service
- Time management
- Attention to detail
- Customer interaction
- Cash handling
- Collaborative teamwork
Timeline
Associate
Bath and Body Works, Limited Brands
10.2022 - Current
General Manager
Dairy Queen
03.2017 - 09.2024
Bachelor of Arts - Criminology
Eastern Michigan University
Associate of Arts -
Oakland Community College