Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emma Hogan

Moscow,ID

Summary

Dynamic Team Lead at Sweet Lou's Restaurant & Bar, recognized for enhancing customer satisfaction through exceptional service and conflict resolution. Expert in multitasking and safety protocols, I fostered a collaborative environment that improved team performance and operational efficiency. Committed to excellence, I moved around the restaurant, learning both the front and back of the house.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Lead

Sweet Lou's Restaurant & Bar
04.2022 - 08.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks, including food preparation, safety and sanitation, and proper customer service.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Bachelor of Science - Forestry

University of Idaho
Moscow, ID
05-2029

Lake Pend Oreille High School
Sandpoint, ID
06-2025

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Complex Problem-solving
  • Safety
  • Verbal and written communication
  • Multitasking Abilities
  • Task prioritization

Certification

Food Handler's Card - iss. 2022, exp. 2027

Timeline

Team Lead

Sweet Lou's Restaurant & Bar
04.2022 - 08.2025

Bachelor of Science - Forestry

University of Idaho

Lake Pend Oreille High School

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