Emma Hume
Vancouver
Summary
Professional healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
4
4
years of professional experience
Work History
CNA
Touchmark At Fairway Village
Vancouver
11.2024 - Current
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Used mobility devices to transport patients.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Front Desk Medical Receptionist
Northwest Minimally Invasive Surgery
Vancouver
05.2024 - 09.2024
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Gathered, transcribed, and typed medical information into charts.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Prepared and maintained accurate medical charts for each patient visit.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
Receptionist
AK Rheumatology
Vancouver
12.2023 - 04.2024
- Sorted incoming mail and directed to correct personnel each day.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Developed and maintained a filing system for essential documents, improving office organization.
Surgery Scheduling Coordinator
Vancouver Clinic
Vancouver
02.2022 - 11.2023
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Communicated with insurance companies to determine coverage for specific procedures.
- Scheduled follow-up appointments according to post-operative protocols.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
Sales Associate
Party City
Vancouver
10.2021 - 01.2022
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
Crew Member
Chipotle Grill
Vancouver
06.2021 - 10.2021
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Evergreen High School
Vancouver, WA06.2021
Skills
- Insurance Pre-Certifications
- Schedule Coordination
- Office Workflow Support
- Checking in Patients
- Copay Collecting
- Verifying Insurance
- Patient Scheduling
- Two years of EPIC experience
- Payment Processing
- Product Sales
- Cash Handling Accuracy
- Patient care
- Vital signs monitoring
- Infection control
- HIPAA compliance
- Health monitoring
- Patient hygiene assistance
- Lifting and transferring
- Physical stamina
- Patient advocacy
- End-of-life care
- Medical terminology
Languages
American sign language
Timeline
CNA
Touchmark At Fairway Village
11.2024 - Current
Front Desk Medical Receptionist
Northwest Minimally Invasive Surgery
05.2024 - 09.2024
Receptionist
AK Rheumatology
12.2023 - 04.2024
Surgery Scheduling Coordinator
Vancouver Clinic
02.2022 - 11.2023
Sales Associate
Party City
10.2021 - 01.2022
Crew Member
Chipotle Grill
06.2021 - 10.2021
High School Diploma -
Evergreen High School
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