Resourceful student manager with a strong foundation in digital marketing and customer engagement. Expertise in time management and problem-solving, contributing to team success and optimizing client relationships.
Overview
3
3
years of professional experience
Work History
Bartender
Keweenaw Brewing Company
Houghton, Michigan
09.2024 - Current
Served high customer volumes during special events, enhancing guest satisfaction and driving repeat business.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Assisted with digital marketing strategies, creating engaging visuals and materials to attract new customers.
Student Manager/Desk Attendant
Michigan Tech University, Portage Lake Golf Course
Houghton, Michigan
07.2023 - Current
Communicated and processed transactions for over 100 customers daily, ensuring a positive experience.
Built relationships with guests, enhancing client retention and loyalty.
Managed multiple projects simultaneously while prioritizing tasks according to urgency and importance in achieving team goals.
Used daily problem-solving to help resolve conflicts respectfully and efficiently.
Supported team dynamics by assisting colleagues with tasks, promoting a collaborative environment.
Education
Bachelor of Science - Marketing
Michigan Technological University
Houghton, MI
04-2026
High School Diploma -
Calumet High School
Calumet, MI
05-2022
Skills
Customer service
Team collaboration
Time management
Visual merchandising
Digital marketing
Problem-Solving Skills
POS Systems
Social Perceptiveness
Timeline
Bartender
Keweenaw Brewing Company
09.2024 - Current
Student Manager/Desk Attendant
Michigan Tech University, Portage Lake Golf Course