Summary
Overview
Work History
Education
Skills
Timeline
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Emma Kargela

Houghton,MI

Summary

Resourceful student manager with a strong foundation in digital marketing and customer engagement. Expertise in time management and problem-solving, contributing to team success and optimizing client relationships.

Overview

3
3
years of professional experience

Work History

Bartender

Keweenaw Brewing Company
Houghton, Michigan
09.2024 - Current
  • Served high customer volumes during special events, enhancing guest satisfaction and driving repeat business.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Assisted with digital marketing strategies, creating engaging visuals and materials to attract new customers.

Student Manager/Desk Attendant

Michigan Tech University, Portage Lake Golf Course
Houghton, Michigan
07.2023 - Current
  • Communicated and processed transactions for over 100 customers daily, ensuring a positive experience.
  • Built relationships with guests, enhancing client retention and loyalty.
  • Managed multiple projects simultaneously while prioritizing tasks according to urgency and importance in achieving team goals.
  • Used daily problem-solving to help resolve conflicts respectfully and efficiently.
  • Supported team dynamics by assisting colleagues with tasks, promoting a collaborative environment.

Education

Bachelor of Science - Marketing

Michigan Technological University
Houghton, MI
04-2026

High School Diploma -

Calumet High School
Calumet, MI
05-2022

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Visual merchandising
  • Digital marketing
  • Problem-Solving Skills
  • POS Systems
  • Social Perceptiveness

Timeline

Bartender

Keweenaw Brewing Company
09.2024 - Current

Student Manager/Desk Attendant

Michigan Tech University, Portage Lake Golf Course
07.2023 - Current

Bachelor of Science - Marketing

Michigan Technological University

High School Diploma -

Calumet High School
Emma Kargela