Emma Kemerly
Indianapolis,IN
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Representative/Shift Lead Manager
Nothing Bundt Cakes
04.2025 - Current
- Enhanced guest satisfaction by providing exceptional customer service.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Accomplished multiple tasks within established timeframes.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to ensure smooth daily operations during peak hours.
Employee
Ritters Frozen Custard
10.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Shift Manager
Tropical Smoothie Cafe
05.2024 - 09.2024
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained team members on operational procedures and customer service best practices.
- Managed inventory levels, ensuring timely restocking and minimizing waste.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Monitored cash handling procedures to ensure accuracy in transactions and reporting.
Education
Bachelor of Science - Marketing
Indiana University Indianapolis
Indianapolis, IN05-2028
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Verbal and written communication
- Multitasking Abilities
- Data entry
- Relationship building
Certification
Certified Microsoft Office Specialist: Excel Associate
Timeline
Guest Service Representative/Shift Lead Manager
Nothing Bundt Cakes
04.2025 - Current
Employee
Ritters Frozen Custard
10.2024 - 03.2025
Shift Manager
Tropical Smoothie Cafe
05.2024 - 09.2024
Bachelor of Science - Marketing
Indiana University Indianapolis