Emma Kneer
Conroe
Summary
Dynamic customer service professional with extensive experience at The Home Depot Inc. Proven track record in complaint resolution and order processing, driving sales and enhancing customer satisfaction. Skilled in product knowledge and effective communication, consistently delivering exceptional customer experiences and fostering strong relationships.
Overview
3
3
years of professional experience
Work History
Customer Order Specialist
The Home Depot Inc
03.2025 - Current
- Established effective working relationships with internal employees, vendors, installers, shipping companies and customers.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
Flooring Sales Specialist
The Home Depot Inc
05.2023 - 03.2025
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
Customer Service Representative
The Home Depot Inc
08.2022 - 05.2023
- Successfully helping customers with their transactions quickly and accurately.
- Resolving customer issues effectively by finding the best solution and partnering with management to satisfy customers.
- Managing multiple customers at a time; answering calls, customer transactions and facilitating will call pickups
Education
Associate of Science - General Science
American River College
Sacramento, CA12-2023
Skills
- Customer experiences
- Complaint resolution
- Written and oral communication
- Order monitoring
- Order processing
- Product knowledge
Timeline
Customer Order Specialist
The Home Depot Inc
03.2025 - Current
Flooring Sales Specialist
The Home Depot Inc
05.2023 - 03.2025
Customer Service Representative
The Home Depot Inc
08.2022 - 05.2023
Associate of Science - General Science
American River College
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