Emma Koskiniemi

-Scheduled appointments, managed high patient flow, and coordinated follow-up care.

-Ensured a clean, safe and comfortable environment for my patients.

- Maintained accurate patient records and reported changes in condition to nursing staff.

- Provided compassionate care to all age groups in a fast-paced outpatient setting.

-Strong patient communication/efficient multitasking in a fast pace clinic.

• Documented patient information accurately in electronic health records for efficient communication.
• Educated patients and families on health management practices to promote wellness and recovery.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Assisted with front office support and phone triage while maintaining HIPAA regulations