Emma Kovach
Bullwinkles on 34
Grand Forks,ND
3
years of professional experience
Efficient waitress and hostess with specialization in greeting guests, customer service, effectively handling complaints, and composure under pressure. Known for being able to provide guests with services warmly and multitask smoothly. Ready to use communication and multitasking skills in a new job setting.
Work History
Hostess/Waitress
3 Years 1 Month- Welcomed guests and managed seating arrangements.
- Coordinated with kitchen and service staff to ensure timely delivery of meals and exceptional service.
- Handled reservations and walk-ins, managing waitlists during busy hours.
- Managed multiple tables efficiently, ensuring timely order delivery and billing.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Expo Runner
2 Years 2 Months- Coordinated timely delivery of food orders to ensure exceptional guest experiences.
- Streamlined communication between kitchen staff and servers for peak efficiency.
- Trained new team members on proper expo procedures and best practices for order accuracy.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during busy hours.
Education
High School Diploma
- Honor Roll [Freshman, Junior, and Senior Year of HS]
- Dean's List [Fall 2025]
- 3.93 GPA
- National Honor Society Member
Skills
Customer service
Customer relations
Effective multitasking
Greeting guests
Guest engagement
Phone etiquette
Patience and empathy
Timeline
Hostess/Waitress
Bullwinkles on 34
07.2023 - 08.2026Read More
Expo Runner
Iron Horse Bar and Grill
05.2023 - 07.2025Read More
Park Rapids Area High School
High School Diploma
Read More