Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Kurtz

Milwaukee,WI

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

5
5
years of professional experience

Work History

Server

Olive Garden Restaurant
Greenfield, WI
06.2024 - 09.2024
  • Greeted guests and provided menus.
  • Delivered food orders promptly and courteously.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.

Server

Tanners Grill and Bar
Middleton, WI
04.2022 - 09.2023
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted in training new servers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Host/Server

Monk's Bar And Grill
Middleton, WI
04.2019 - 04.2022
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.

Education

Some College (No Degree) - Nursing

University of Wisconsin, Milwaukee
Milwaukee, WI

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Time management
  • Interpersonal communication
  • Multitasking Abilities

References

References available upon request.

Timeline

Server

Olive Garden Restaurant
06.2024 - 09.2024

Server

Tanners Grill and Bar
04.2022 - 09.2023

Host/Server

Monk's Bar And Grill
04.2019 - 04.2022

Some College (No Degree) - Nursing

University of Wisconsin, Milwaukee

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