Emma Lassahn
Providence,RI
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
3
3
years of professional experience
Work History
Shift Leader
Starbucks
07.2023 - 05.2025
- Supervised daily operations to ensure efficient workflow and observance of safety protocols.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated shift schedules, optimizing coverage for peak service times.
Information Desk Assistant
Dudley H. Davis Center
01.2022 - 05.2025
- Assisted visitors with inquiries, providing accurate and timely information.
- Maintained knowledge of facility services and resources to support guest needs.
- Collaborated with team members to enhance overall visitor experience.
Operations Intern
National Labor Relations Board
06.2024 - 08.2024
- Effectively managed backlogged cases by conducting follow-up check-ins, collecting affidavits, and preparing detailed case summaries to facilitate case resolution
- Conducts thorough investigations of NLRA compliance cases, evaluating claims and enforcing workplace rights
Education
Bachelor of Arts - Psychological Science
University of Vermont
Burlington, VT05-2025
Skills
- Problem-solving
- Customer service management
- Research proficiency
- Attention to detail
Timeline
Operations Intern
National Labor Relations Board
06.2024 - 08.2024
Shift Leader
Starbucks
07.2023 - 05.2025
Information Desk Assistant
Dudley H. Davis Center
01.2022 - 05.2025
Bachelor of Arts - Psychological Science
University of Vermont
Ruth Boeslen Service Scholarship
An annual award is given to the Psychological Science major with financial need, and the strongest academic record as measured by cumulative grade point average.
University of Vermont Cheerleading
- Chair of Community Involvement and Merchandising
- Coordinated outreach efforts with local schools and community organizations to organize fundraising events and engagement opportunities, fostering participation for children and teens in UVM Cheerleading programs
- Managed the annual merchandising and uniform sourcing process for the team, ensuring timely and accurate orders