Emma Lawler
Summary
Achieved high levels of customer satisfaction by leading teams to deliver outstanding service. Drove team success through effective communication and strategic time management. Enhanced sales performance by implementing upselling strategies in dynamic retail environments.
Developed strong communication and problem-solving abilities in fast-paced service environments. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Housekeeper
Hotel Saranac
Saranac Lake, NY
01.2025 - Current
- Cleaned and sanitized guest rooms, adhering to hotel's cleanliness standards.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for efficient operations.
- Inspected rooms for maintenance issues, reporting findings to management for timely resolution.
- Trained new housekeeping staff on procedures and best practices for optimal performance.
- Received positive feedback from guests regarding room cleanliness and overall hotel experience satisfaction.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Team Lead
SweetFrog Premium Frozen Yogurt
Camillus, NY
03.2024 - 01.2025
- Operated point-of-sale systems, ensuring accurate transactions and cash handling.
- Maintained cleanliness and organization of the store environment to enhance customer experience.
- Collaborated with team members to meet daily operational goals and improve workflow efficiency.
- Developed creative topping combinations to enhance product appeal and drive sales.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Oversaw daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored new team members on operational procedures and best practices.
Cashier
CountryMax
Auburn, NY
03.2024 - 08.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance satisfaction.
- Maintained cleanliness and organization of store displays, promoting an inviting shopping environment.
- Collaborated with team members to restock shelves promptly, ensuring optimal product availability for customers.
- Resolved customer complaints swiftly, enhancing overall customer loyalty and experience at the store.
- Maintained a clean and organized store environment for an enhanced shopping experience.
Team Member
SweetFrog Premium Frozen Yogurt
Camillus, NY
08.2022 - 03.2024
- Operated point-of-sale systems, ensuring accurate transactions and cash handling.
- Maintained cleanliness and organization of the store environment to enhance customer experience.
- Collaborated with team members to meet daily operational goals and improve workflow efficiency.
- Developed creative topping combinations to enhance product appeal and drive sales.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Overnight Sales Associate
Byrne Dairy & Deli
Elbridge, NY
01.2023 - 06.2023
- Operated point-of-sale systems, ensuring accurate transactions and cash handling.
- Maintained cleanliness and organization of the store environment to enhance customer experience.
- Collaborated with team members to meet daily operational goals and improve workflow efficiency.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Education
High School Diploma -
OCM Boces
Liverpool, NY06-2022
Skills
- Customer service
- Computer Skills
- Phone etiquette
- Retail Sales
- Time management
- Upselling
- Microsoft Office
- Time Management
- Microsoft PowerPoint
- Supervising experience
- Microsoft Word
- Attention to detail
- Hotel experience
- Communication skills
- Teamwork
- Customer-oriented
- Complex Problem-solving
- Multitasking and organization
Awards
1st place in the Oswego County Writing Contest - May 2011
Timeline
Housekeeper
Hotel Saranac
01.2025 - Current
Team Lead
SweetFrog Premium Frozen Yogurt
03.2024 - 01.2025
Cashier
CountryMax
03.2024 - 08.2024
Overnight Sales Associate
Byrne Dairy & Deli
01.2023 - 06.2023
Team Member
SweetFrog Premium Frozen Yogurt
08.2022 - 03.2024
High School Diploma -
OCM Boces