Emma Lipscomb
Warren
Summary
Proven leader and adept communicator, I excelled at Sparkle, enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in cash handling and employee training, I boosted team productivity significantly. My adaptability and commitment to excellence are evident in my ability to mentor and lead, ensuring a positive shopping experience for all.
Overview
5
5
years of professional experience
Work History
Head Cashier
Sparkle
07.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases and locate items
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Did all task of office work including opening the office, closing the office, deposits, ROA, payment of vendors, etc.
Cashier
Sparkle
08.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
American Sign Language - ASL
Kent State University
Kent, OHBachelor Of Nursing - Nursing
Kent State University
Kent, OHAssociate Science - Science
Kent State University
Kent, OH12.2024
High School Diploma - General Studies
Champion High School
Warren, OH05.2022
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Adaptability and dependability
- Multi-tasking skill
- Employee training
- Customer service management
- Punctuality
- Team leadership
- Verbal/written communication
- Refunds and exchanges
Timeline
Head Cashier
Sparkle
07.2022 - Current
Cashier
Sparkle
08.2020 - Current
American Sign Language - ASL
Kent State University
Bachelor Of Nursing - Nursing
Kent State University
Associate Science - Science
Kent State University
High School Diploma - General Studies
Champion High School
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