Emma Lofland
Arden,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Barista
Methodical Coffee
01.2024 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista Shift Lead
Ding Tea
03.2023 - 01.2024
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative Boba shop experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
Slide Operator
Walt Disney World Resort
06.2022 - 03.2023
- Complied with company and OSHA safety rules and regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Sales Associate
Pelindaba Lavender
09.2020 - 04.2022
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Grooming Assistant/Front Desk Receptionist
Animal House Pet Spa
05.2018 - 08.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Education
Bachelor of Arts - Fine Arts And Graphic Design
Flagler College
Saint Augustine, FL05-2022
Skills
- Payment Collection
- Customer Service
- POS Systems
- Professional Demeanor
- Excellent memory
- Graphic Design
- Multimedia design
- Customer Needs Assessment
- Inventory Control
- Guest Relations
- Time management expertise
- Technical aptitude
- Exceptional communication
- Interpersonal Relations
Timeline
Barista
Methodical Coffee
01.2024 - Current
Barista Shift Lead
Ding Tea
03.2023 - 01.2024
Slide Operator
Walt Disney World Resort
06.2022 - 03.2023
Sales Associate
Pelindaba Lavender
09.2020 - 04.2022
Grooming Assistant/Front Desk Receptionist
Animal House Pet Spa
05.2018 - 08.2020
Bachelor of Arts - Fine Arts And Graphic Design
Flagler College
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