Emma Lutzky
Eastpointe
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at Comprehensive Counseling Center and Arby's. Expert in organization and training, I excel in enhancing team performance and ensuring client satisfaction. Proven ability to manage appointments and handle cash transactions accurately while maintaining a positive environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Comprehensive Counseling Center
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Shift Manager
Arby's
03.2021 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Lakeview High School
Saint Clair Shores, MI06-2022
Bachelor's - Criminal Justice
Madonna University
Livonia, MI12-2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling appointments
- File management
- Cash handling
- Customer service focus
- Opening and closing procedures
- Punctual and reliable
- Training and mentoring
Timeline
Receptionist
Comprehensive Counseling Center
06.2024 - Current
Shift Manager
Arby's
03.2021 - 06.2024
High School Diploma -
Lakeview High School
Bachelor's - Criminal Justice
Madonna University
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