Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma MacRae

Nashville,TN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Valesco Enterprises
Port Monmouth, New Jersey
04.2019 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Updated system with order specifics and customer details, preferences, and billing information.

Volunteer

Back Pack Crew
Middletown, New Jersey
09.2017 - 06.2024
  • Collaborated with other volunteers to create a positive work environment.
  • Offered support and assistance to community members.
  • Helped with prep, set up, and breakdown of community and public events.

Volunteer

Hope For Children
Middletown, New Jersey
09.2017 - 07.2022
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Developed and implemented fundraising approaches to raise money for cause.
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns.

Education

Certificate of Technical Studies - Cosmetology

Aveda Institute
Franklin, TN
08-2024

Some College (No Degree) - Business Administration

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Consultative Sales
  • Inbound and Outbound Calling
  • Report Generation
  • Call Management
  • Information Security
  • Scheduling

Timeline

Customer Service Representative

Valesco Enterprises
04.2019 - Current

Volunteer

Back Pack Crew
09.2017 - 06.2024

Volunteer

Hope For Children
09.2017 - 07.2022

Certificate of Technical Studies - Cosmetology

Aveda Institute

Some College (No Degree) - Business Administration

Middle Tennessee State University

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Emma MacRae