Emma Maczko
Grindstone,PA
Summary
Licensed Cosmetologist with customer service background. Motivated by love of esthetic to seek and maintain full-time / part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills!
Overview
3
3
years of professional experience
Work History
Hairstylist
Salon Boutique
08.2023 - Current
- Answer calls, made appointments, confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Assistant coworkers when needed
- Hair Services
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
Salon Assistant
La Beauté Salon And Day Spa
06.2020 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone calls, made appointments, confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted coworkers when needed help
- Hair and Skin Care Services
Spa Guess Services
Nemacolin Woodlands Resort Spa
03.2022 - 08.2022
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
Education
Esthetician - Esthetician
Douglas Education Center
Monessen, PA02.2023
Cosmetology Licenses - Cosmetology Education
Central Westmoreland Career And Technology Center
New Stanton, PA06.2022
Skills
- Customer Service
- Social Media Platforms
- Appointment Booking
- Facial's
- Eyelash Lift and Tint
- Brow laminations
- Spray Tans
- Dermaplaning
Timeline
Hairstylist
Salon Boutique
08.2023 - Current
Spa Guess Services
Nemacolin Woodlands Resort Spa
03.2022 - 08.2022
Salon Assistant
La Beauté Salon And Day Spa
06.2020 - 12.2022
Esthetician - Esthetician
Douglas Education Center
Cosmetology Licenses - Cosmetology Education
Central Westmoreland Career And Technology Center
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