Summary
Overview
Work History
Education
Skills
Timeline
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Emma Mann

Covington,GA

Summary

Dedicated Communications student at Arizona State University with a strong background in high-volume customer service and team collaboration. Seeking an HR Internship in the Atlanta area to apply intercultural competence and interpersonal skills toward talent acquisition, employee engagement, and organizational development.

Developed skills in dynamic, customer-focused environment, consistently delivering exceptional brand representation and customer engagement. Excels in communication and relationship-building, with proven ability to adapt and thrive in fast-paced settings. Looking to transition into new role, leveraging these transferable skills to make positive impact.

Overview

3
3
years of professional experience

Work History

Brand Ambassador

American Eagle Outfitters
Conyers, GA
01.2024 - 08.2024
  • Delivered high-quality guest services in a fast-paced retail environment, focusing on relationship building and clear communication.
  • Utilized POS systems and maintained strict cash-handling accuracy.
  • Acted as a team player by assisting with the onboarding of store visual updates and helping new hires understand store tasks.

Hostess

Iron Age Korean Steak House
Conyers, GA
09.2023 - 12.2023
  • Managed complex seating charts and guest flow, requiring high levels of punctuality and task-oriented focus.
  • Practiced active observation to resolve guest complaints and coordinate effectively between front-of-house and kitchen staff.

Food Runner

Chili’s
Covington, GA
10.2022 - 07.2023
  • Maintained professional phone etiquette and hospitality standards during high-stress shifts.
  • Developed strong time management skills by prioritizing tasks in a fast-moving service environment.

Cashier

Long John Silver’s
Covington, GA
03.2021 - 10.2022
  • Handled retail math and cash register operations with high accuracy and responsibility.
  • Provided consistent customer service, representing the brand through positive daily interactions.

Education

Bachelor of Arts - Communications

Arizona State University
Tempe, AZ

High School Diploma - undefined

Eastside High School
Covington, GA
05-2022

Skills

  • Technical: Microsoft Office (Word, Excel, Outlook), Computer Operation, POS Systems
  • Soft Skills: Intercultural Competence, Conflict Mediation, Organizational Skills, Punctuality
  • Certifications: Valid Driver’s License
  • Customer service
  • Effective communicator
  • Exceptional communication
  • Customer engagement
  • Adaptable personality

Timeline

Brand Ambassador

American Eagle Outfitters
01.2024 - 08.2024

Hostess

Iron Age Korean Steak House
09.2023 - 12.2023

Food Runner

Chili’s
10.2022 - 07.2023

Cashier

Long John Silver’s
03.2021 - 10.2022

High School Diploma - undefined

Eastside High School

Bachelor of Arts - Communications

Arizona State University