Terrese Talley
Newburgh
Summary
Detail-oriented and people focused hospitality professional with nine years of experience of creating welcoming, high energy guest experiences in cafes, events and retail spaces. Tech savvy, calm under pressure and proven expertise in POS systems, inventory management, digital scheduling tools, and CRM platforms. Skilled at optimizing workflows, supporting team coordination, and known for building great vibes while working efficiently.
Experienced with route management and customer service, ensuring smooth and efficient operations. Utilizes effective communication and problem-solving skills to address customer needs and resolve issues promptly. Track record of maintaining schedules, building client relationships, and adapting to dynamic service demands.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
Exhibitor Connections
CA & NV
02.2022 - 01.2026
- Represent client brands at trade shows and activations; deliver presentations to attendees.
- Coordinate event logistics, staff schedules, and client requests.
- Handle on-site administrative duties, including sign-ins, tracking breaks, and task execution.
- Maintain a welcoming and engaging event presence aligned with client branding.
- Trained new team members on effective engagement techniques.
- Boosted brand awareness by engaging with potential customers and presenting product benefits in an appealing manner.
Shift Supervisor
Klatch Coffee
Fontana, CA
08.2024 - 01.2026
- Lead daily operations and supervise a team of 6 baristas; oversee $4K+ in daily sales.
- Manage inventory, submit supply orders, and ensure compliance with health regulations.
- Resolve customer concerns professionally while maintaining service standards.
- Resolve customer concerns with warmth and efficiency while maintaining a positive guest experience.
- Delegate various tasks to improve operational flow and team productivity.
- Trained and mentored new staff on coffee preparation and customer interaction standards.
Client Care Coordinator
Arancia Physical Therapy
Cranston, CT
03.2024 - 06.2024
- Managed 80-100 calls daily for scheduling, lead qualification, and client service.
- Maintained accurate client data across CRM and email platforms.
- Generated weekly reports to support therapy teams and improve communication.
- Delivered excellent virtual support and helped streamline client onboarding.
- Streamlined intake processes, improving efficiency and reducing wait times for new patients.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and quality assurance.
Store Supervisor / Server
The Village Grind & Wine Cellar
Wrightwood, CA
10.2020 - 05.2023
- Oversaw café operations including vendor orders, shift management, and cleanliness standards.
- Delivered efficient table service while maintaining a welcoming guest environment.
- Supported back-end logistics such as inventory control and daily reconciliation.
- Trained new staff and ensured consistent service quality.
Education
High School Diploma -
American School of Correspondence
Lansing, IllinoisSkills
- POS System Operation (Square, Toast, Auphen)
- Team leadership qualities
- Customer relationship building
- Goal-oriented mindset
- Sales expertise
- Microsoft Office (Excel, Word, Outlook)
- Calendar & Schedule Management
- Inventory Tracking & Vendor Orders
- Vendor Relations & Procurement
- Data Entry & Digital Record keeping
- Health & Safety Compliance
- Event Logistics & Brand Representation
Timeline
Shift Supervisor
Klatch Coffee
08.2024 - 01.2026
Client Care Coordinator
Arancia Physical Therapy
03.2024 - 06.2024
Brand Ambassador
Exhibitor Connections
02.2022 - 01.2026
Store Supervisor / Server
The Village Grind & Wine Cellar
10.2020 - 05.2023
High School Diploma -
American School of Correspondence
AWARDS
Best in Customer Service at Klatch Coffee in Rancho Sprouts location- January 2025