Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Emma Manzanarez

Emma Manzanarez

Phoenix,AZ

Summary

Dedicated customer service professional with over three years in hospitality, food service, and retail. Expertise in enhancing guest experiences and efficiently managing fast-paced environments. Proven skills in guest relations, cash handling, and maintaining cleanliness and organization. Bilingual in English and Spanish, facilitating effective communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

The Henry
Phoenix, AZ
02.2026 - Current
  • Greeted guests at entrance, ensuring warm welcome and positive first impression.
  • Managed waitlists and seating arrangements to optimize table flow and enhance guest experience.
  • Answer phones, assist with reservations, and provide accurate information to guests.
  • Coordinate with servers, managers, and kitchen staff to ensure smooth restaurant operations.
  • Resolved guest concerns professionally, providing exceptional service and fostering customer satisfaction.
  • Maintain cleanliness and organization of the host stand and lobby area.

Barista

AJ's Fine Foods
Phoenix, AZ
05.2025 - 02.2026
  • Prepared espresso beverages, coffee, and specialty drinks in a fast-paced café.
  • Provided friendly customer service, enhancing guest experience and fostering loyalty.
  • Operated POS systems and handled cash and card transactions accurately.
  • Managed inventory, restocked supplies, and ensured clean workstations to support efficient operations.
  • Followed food safety and sanitation standards.

Sales Associate

MochiDot
Phoenix, AZ
03.2023 - 04.2025
  • Guided customers through orders and provided tailored product recommendations to enhance shopping experience.
  • Worked efficiently during busy rushes while providing excellent customer service.
  • Addressed customer concerns promptly to maintain high satisfaction levels.
  • Executed accurate transactions with cash register to ensure efficient checkout process.
  • Maintained a clean and organized storefront.

Education

No Degree - Criminal Justice

Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ
05.2028

Skills

  • Hospitality
  • Customer Service
  • Front Desk Operations
  • POS Systems
  • Cash Handling
  • Phone Etiquette
  • Organization
  • Multitasking
  • Time Management
  • Teamwork
  • Communication
  • Bilingual (English & Spanish)

Certification

  • Food Handler Certification
  • Arizona Driver License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working

Timeline

Restaurant Hostess

The Henry
02.2026 - Current

Barista

AJ's Fine Foods
05.2025 - 02.2026

Sales Associate

MochiDot
03.2023 - 04.2025

No Degree - Criminal Justice

Maricopa Community Colleges, Paradise Valley Community College