Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emma Marcum
Open To Work

Emma Marcum

Anderson,IN

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service RepresentativeOvernight Stock AssociateSales AssociateRetail Sales Associate/Customer Service/ cashier

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Anderson, INIndianapolis, IN
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureCareer advancementHealthcare benefits401k match

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

IMPD Car Impound
Indianapolis, IN
05.2023 - Current
  • Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
  • Managed customer accounts, updating information and processing requests with attention to detail.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Implemented solutions for complex issues, coordinating with internal departments to expedite resolutions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Overnight Stock Associate

Khols
Greenwood, IN
12.2022 - 03.2023
  • Assisted in unloading shipments and verifying inventory accuracy upon receipt.
  • Organized and stocked merchandise on shelves to ensure product availability and visibility.
  • Maintained cleanliness and orderliness of stockroom to optimize storage efficiency.
  • Collaborated with team members to facilitate smooth restocking processes during overnight shifts.
  • Adapted quickly to changing priorities while maintaining high standards of operational efficiency.
  • Utilized handheld devices for inventory tracking and management, ensuring real-time updates.

Sales Associate

Carter’s and osh kosh bgosh
Indianapolis, IN
09.2021 - 06.2022
  • Conducted inventory checks regularly, supporting stock management and replenishment efforts.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Trained new associates on store policies and procedures, promoting a cohesive work environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Retail Sales Associate/Customer Service/ cashier

JCPenney
Greenwood, IN
11.2020 - 07.2021
  • Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
  • Maintained organized merchandise displays, contributing to a visually appealing store environment.
  • Collaborated with team members to achieve daily sales goals and improve customer satisfaction ratings.
  • Educated customers on promotions and loyalty programs, increasing program enrollment rates.
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.

Education

High School Diploma -

James Madison High School

Skills

  • Cash handling
  • Data entry
  • Problem resolution
  • Customer relations
  • Active listening
  • Computer proficiency
  • Call center experience
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Paperwork processing

Timeline

Customer Service Representative

IMPD Car Impound
05.2023 - Current

Overnight Stock Associate

Khols
12.2022 - 03.2023

Sales Associate

Carter’s and osh kosh bgosh
09.2021 - 06.2022

Retail Sales Associate/Customer Service/ cashier

JCPenney
11.2020 - 07.2021

High School Diploma -

James Madison High School

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