Emma Massie
Springfield
Summary
My overall career objective is to work daily with patients and bring strong and positive relations with over 8 years of receptionist experience..
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Lead Veterinary Receptionist/Front Desk Supervisor
Marysville Animal Care Center
03.2017 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Supported office staff and operational requirements with administrative tasks.
- Worked daily with Word/Excel and computer applications.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Eligibility Specialist
Clark County Department of Job & Family Services
11.2022 - 01.2023
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Coordinated with other social service agencies to ensure comprehensive support for clients, leading to improved outcomes.
Education
High School -
Urbana High School
Urbana, OH01.2015
Skills
- Strong interpersonal skills
- Upbeat and positive
- Highly responsible and reliable
- Ability to solve problems in a fast paced work environment
- Very organized and efficient
- Telephone etiquette
- Prioritization
- Employee training
- Proficient in Microsoft applications
- Effective multitasking
- Documentation
- Office administration
Timeline
Eligibility Specialist
Clark County Department of Job & Family Services
11.2022 - 01.2023
Lead Veterinary Receptionist/Front Desk Supervisor
Marysville Animal Care Center
03.2017 - Current
High School -
Urbana High School
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