Hi, I’m
Jennyfer Medina
New York,NY
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
years of professional experience
Work History
EYEPIC
Front Desk Receptionist | Data Entry Clerk
10.2021 - 12.2022
Job overview
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed and filed financial documentation for accounting purposes.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Increased sales by 10% by updating our inventory with trendy merchandise.
Popular Bank
Teller
11.2019 - 07.2020
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Counted, verified and handled bank deposits and armored car transactions.
- Conducted upwards of 100 transactions daily in high volume branch.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
The Nes Group
Remote Date Entry Clerk
05.2019 - 11.2019
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Organized, sorted and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Reviewed completed work for compliance with regulations.
- Supported multiple departments with special projects.
JPMorgan Chase & Co
Associate Banker
04.2018 - 05.2019
Job overview
- Opened, closed and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Helped 150-200 customers daily with transactions, including deposits, withdrawals, cashier's checks, payments and account issues.
Mango NY Inc
Cashier | Sales Associate
05.2016 - 03.2018
Job overview
- Connected with customers to support positive transaction experiences and address service concerns.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Routinely met weekly individual sales goal of $10,000 or more.
- Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
Education
Albright College
Some College (No Degree) from Business Administration
NESTNew York, NY
High School Diploma
06.2016
Skills
- Business Administration
- Data Transcription
- Strong Problem Solver
- Schedule Management
- Customer Relationship Management
- Advanced MS Office Suite Knowledge
- Quality Control
- Client Information Databases
- Strong Interpersonal Skills
- Excellent Communication Skills
- Office Administration
- Independent Worker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist | Data Entry Clerk
EYEPIC
10.2021 - 12.2022
Teller
Popular Bank
11.2019 - 07.2020
Remote Date Entry Clerk
The Nes Group
05.2019 - 11.2019
Associate Banker
JPMorgan Chase & Co
04.2018 - 05.2019
Cashier | Sales Associate
Mango NY Inc
05.2016 - 03.2018
Albright College
Some College (No Degree) from Business Administration
NEST
High School Diploma
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